Privacy Policy

Last Updated: January 28, 2025

1. Introduction

PSWAP Polkaswap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pswappolkaswap.com and use our decentralized exchange services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number) when you submit inquiries through our contact form
• Wallet addresses when you connect your cryptocurrency wallet to our platform
• Communication preferences and correspondence with our support team
• Survey responses and feedback you provide

2.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Transaction data processed through our decentralized exchange protocol

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings. Our cookie usage includes:

• Essential cookies necessary for website functionality
• Analytics cookies to understand user behavior (Google Analytics)
• Performance cookies to improve website speed and efficiency

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our decentralized exchange services
• Processing your transactions on the Polkaswap platform
• Responding to your inquiries and providing customer support
• Sending administrative information and service updates
• Analyzing website usage to improve our services
• Detecting and preventing fraud and security threats
• Complying with legal obligations and regulatory requirements
• Marketing communications (only with your consent)

4. Blockchain Data

As a decentralized exchange built on blockchain technology, certain transaction data is publicly recorded on the Polkadot network and SORA blockchain. This includes:

• Wallet addresses involved in transactions
• Transaction amounts and token types
• Transaction timestamps and block numbers
• Smart contract interactions

This blockchain data is immutable and publicly accessible. We have no control over information recorded on public blockchains.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Website hosting and maintenance providers
• Analytics service providers (Google Analytics)
• Customer support platforms
• Security and fraud prevention services

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms & Conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Comply with financial regulations and sanctions screening

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Transaction data recorded on blockchain networks is permanent and cannot be deleted.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Data Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international data transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

14. Additional Information for EU/EEA Residents

If you are located in the European Union or European Economic Area, you have additional rights under GDPR:

• Right to lodge a complaint with a supervisory authority
• Right to restriction of processing
• Right to object to automated decision-making

Our legal basis for processing personal information includes contract performance, legal obligations, legitimate interests, and your consent where applicable.

15. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by CCPA.